Technical Support Specialist - Sales Systems (Salesforce.com)

Titre de l'offre: Technical Support Specialist - Sales Systems (Salesforce.com)
Type de contrat: CDI Temps plein

SalonCentric, a subsidiary of L’Oréal USA, is the premiere distributor in the United States of salon professional products. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists> 

JOB SUMMARY:

The Sales Systems Support Specialist is primarily responsible for supporting the field sales team> 

DUTIES & RESPONSIBILITIES:

  • Respond in an organized, timely manner to tier>Schedule and conduct regular webinar and in-person trainings>Participate in team meetings to resolve system issues.
  • Share user feedback in team meetings to ensure that new ideas for improvement are considered.
  • Work in an analytics team environment including peers responsible for analytics reporting, electronic order-entry platforms, and a pending B2B capability.
  • Interface with and provide input to the Vice President of Analytics and Sales Force Automation
  • Work closely with and assist other departments within the organization as needed.
  • Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions about SFDC and MOSAIC  

 

REQUIREMENTS:

  • High school education or GED required, bachelor’s degree preferred.
  • Demonstrates a desire and aptitude to learn new skills and work>Possesses an ability and desire to work in a dynamic, fluid, fast-paced environment.
  • Ability to work>Strong verbal communications and interpersonal skills
  • Strong written communications skills required with an ability to write training documents
  • Comfortable training and presenting to small groups
  • Must possess excellent problem-solving skills—the ability to logically and systematically identify and resolve issues.
  • Ability to read and interpret semi-technical documentation and procedures. 
  • Strong computer skills are essential:
    • Able to create and execute webinars
    • Sound grasp of the internet and various smart phone apps
    • Broad knowledge of common software packages including all Microsoft Office products.
      • Possesses at least intermediate MS Excel skills
      • Must have a strong knowledge of Windows
    • Experience with SalesForce.com and Mosaic or similar systems helpful
  • Must be able to work and communicate effectively with both IT Professionals and Sales Professionals.
  • Strong demonstrated planning skills required.
  • Excellent organizational ability and time management skills.
  • Ability to address and resolve conflict.
  • Ability to decode key information and initiatives and transfer knowledge to staff.
  • Ability to travel occasionally as needed, including possible overnight/weekends


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